User is not able to find or run "Schedule Duplicate Resolution Requests" scheduled Process and "Run Request Dispatch Job" job (Doc ID 2648057.1)

Last updated on OCTOBER 19, 2023

Applies to:

Symptoms

On : 11.13.19.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Customer is not able to find / run "Schedule Duplicate Resolution Requests" scheduled Process and "Run Request Dispatch Job" job

EXPECTED BEHAVIOR
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Customer should be able to run "Schedule Duplicate Resolution Requests" scheduled Process and "Run Request Dispatch Job" job

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup and Maintenance
2. Search for "Run Request Dispatch Job" job
3. No result

1. Navigator > Tools > Scheduled Processes
2. Press Schedule New Process
3. Search with Name equals "Schedule Duplicate Resolution Requests"
4. Job doesn't exist

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot merge accounts

Cause

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