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FA:SCM:CST: Order Management Flow Troubleshooting Guide (Doc ID 2648704.1)

Last updated on JULY 05, 2023

Applies to:

Oracle Fusion Cost Management Cloud Service - Version and later
Information in this document applies to any platform.


 This document is designed as a troubleshooting guide for all common issues identified in the Order Management to Costing flow.


 The functionality described on this document is applicable for versions higher than 20.01 of Fusion Cost Management Application.


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In this Document
 Understanding the Functionality 
 Important options in the Cost Profile, and their impact
 1. Account Intravaluation Unit Transfers
 2. Enforce Processing of Costs by Transaction Date
 3. Summarize Cost Transactions for Lot Controlled Items
 4. Summarize Cost Transactions for Serial Controlled Items
 5. Propagate Cost Adjustment
 6. Referenced RMA Cost
 Troubleshooting Guide
 1. error message: The outgoing inventory transaction could not be costed because a perpetual average cost was not found.
 2. RMA Receipt is struck with error "Sales order details are missing in Cost Accounting".
 3. error message: Issue transaction was put on hold to avoid generating negative inventory
 4. error message: Issue transaction is fully costed but not yet fully depleted due to unresolved negative inventory quantities
 5. error message: Issue transaction was processed to zero quantity with remaining quantities put on hold
 6. error message: Distributions were not created for the COGS transaction
 7. error message: The transfer receipt cannot be costed until the issue transaction is fully processed with sufficient on-hand quantity
 8. error message: Period end Validation - The import of revenue recognition events is pending
 9. error message: RMA Receipt failed with "The incoming inventory transaction could not be costed because an existing layer cost was not found to use as the actual cost of the item."
 Frequently Asked Questions:
 1) If it is internal drop-shipment sales order then how system will consider the cost.
 2) Instead of deferred COGS cost project clearing account is getting deducted.
 3) Unreferenced RMA will consider the return price?
 4) If it is Ship only Sales order , when the COGS will get generated.
 5) Is it possible push COGS Recognition event to next period?
 6) Why do some SO lines not show in the Gross Margin UI and Report, even after closing the lines?

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