OAC Classic : Unable to Patch OAC Instance With Error "Error executing command /bi/app/python/bin/python. Exit code was 1"
(Doc ID 2649000.1)
Last updated on APRIL 14, 2020
Applies to:
Oracle Analytics Cloud - Classic - Version 105.2.0 to 105.5.0 [Release 105.2 to 105.3]Information in this document applies to any platform.
Symptoms
When trying to patch OAC Classic BI Instance, receive this error message. No one is logged into an SSH session
Jan 3, 2020 6:51:31 PM UTC Phase initialize completed
Jan 3, 2020 6:51:31 PM UTC APPLY_PATCH job [169353719] initiated by [hyperionadmin] started...
Jan 3, 2020 6:51:31 PM UTC patching.action.tools.phase_completed
Jan 3, 2020 6:57:53 PM UTC Backup created successfully...
Jan 3, 2020 6:57:58 PM UTC Phase backup completed
Jan 3, 2020 6:57:59 PM UTC patching.action.patch-pre-action.phase_completed
Jan 3, 2020 7:03:01 PM UTC Failed
Jan 3, 2020 7:03:01 PM UTC Failure: [Error executing command /bi/app/python/bin/python. Exit code was 1. Check log file for error output]
Jan 3, 2020 7:03:02 PM UTC Activity Ended
Jan 3, 2020 6:51:31 PM UTC APPLY_PATCH job [169353719] initiated by [hyperionadmin] started...
Jan 3, 2020 6:51:31 PM UTC patching.action.tools.phase_completed
Jan 3, 2020 6:57:53 PM UTC Backup created successfully...
Jan 3, 2020 6:57:58 PM UTC Phase backup completed
Jan 3, 2020 6:57:59 PM UTC patching.action.patch-pre-action.phase_completed
Jan 3, 2020 7:03:01 PM UTC Failed
Jan 3, 2020 7:03:01 PM UTC Failure: [Error executing command /bi/app/python/bin/python. Exit code was 1. Check log file for error output]
Jan 3, 2020 7:03:02 PM UTC Activity Ended
The patch_xxxx_xx_xx.log file shows
2020-02-27 19:27:39,648 DEBUG [ERR] Traceback (most recent call last):
2020-02-27 19:27:39,650 DEBUG [ERR] File "/bi/app/fmw/bi/modules/oracle.bi.cloudprovisioning/configureAutoScaleDomain.py", line 112, in <module>
2020-02-27 19:27:39,651 DEBUG [OUT] IOError: [Errno 2] No such file or directory: '/bi/domain/fmw/user_projects/domains/bi/config/fmwconfig/logging/bipublisher-logging.xml'
2020-02-27 19:27:39,651 DEBUG [ERR] autoscaleLocal.configure()
2020-02-27 19:27:39,652 DEBUG [OUT] Traceback (most recent call last):
2020-02-27 19:27:39,653 DEBUG [ERR] File "/bi/app/fmw/bi/modules/oracle.bi.cloudprovisioning/configureAutoScaleDomain.py", line 92, in configure
2020-02-27 19:27:39,653 DEBUG [OUT] File "/bi/app/fmw/bi/modules/oracle.bi.cloudprovisioning/cloud/bi/autoscale/configureBIP.py", line 134, in configure
2020-02-27 19:27:39,653 DEBUG [OUT] self.configureBIPLogging()
2020-02-27 19:27:39,653 DEBUG [OUT] File "/bi/app/fmw/bi/modules/oracle.bi.cloudprovisioning/cloud/bi/autoscale/configureBIP.py", line 126, in configureBIPLogging
2020-02-27 19:27:39,653 DEBUG [OUT] raise Exception("Failed to configure BIP logging for autoscale")
2020-02-27 19:27:39,653 DEBUG [OUT] Exception: Failed to configure BIP logging for autoscale
2020-02-27 19:27:39,653 DEBUG [ERR] raise LcmException("ERROR: Exception in configuring of autoscale domain")
2020-02-27 19:27:39,653 DEBUG [ERR] cloud.bi.common.lcmexception.LcmException: ERROR: Exception in configuring of autoscale domain
2020-02-27 19:27:39,653 DEBUG RETCODE:1
2020-02-27 19:27:39,654 ERROR Error running patch process on Admin Node: Error executing command /bi/app/python/bin/python. Exit code was 1. Check log file for error output
2020-02-27 19:27:39,650 DEBUG [ERR] File "/bi/app/fmw/bi/modules/oracle.bi.cloudprovisioning/configureAutoScaleDomain.py", line 112, in <module>
2020-02-27 19:27:39,651 DEBUG [OUT] IOError: [Errno 2] No such file or directory: '/bi/domain/fmw/user_projects/domains/bi/config/fmwconfig/logging/bipublisher-logging.xml'
2020-02-27 19:27:39,651 DEBUG [ERR] autoscaleLocal.configure()
2020-02-27 19:27:39,652 DEBUG [OUT] Traceback (most recent call last):
2020-02-27 19:27:39,653 DEBUG [ERR] File "/bi/app/fmw/bi/modules/oracle.bi.cloudprovisioning/configureAutoScaleDomain.py", line 92, in configure
2020-02-27 19:27:39,653 DEBUG [OUT] File "/bi/app/fmw/bi/modules/oracle.bi.cloudprovisioning/cloud/bi/autoscale/configureBIP.py", line 134, in configure
2020-02-27 19:27:39,653 DEBUG [OUT] self.configureBIPLogging()
2020-02-27 19:27:39,653 DEBUG [OUT] File "/bi/app/fmw/bi/modules/oracle.bi.cloudprovisioning/cloud/bi/autoscale/configureBIP.py", line 126, in configureBIPLogging
2020-02-27 19:27:39,653 DEBUG [OUT] raise Exception("Failed to configure BIP logging for autoscale")
2020-02-27 19:27:39,653 DEBUG [OUT] Exception: Failed to configure BIP logging for autoscale
2020-02-27 19:27:39,653 DEBUG [ERR] raise LcmException("ERROR: Exception in configuring of autoscale domain")
2020-02-27 19:27:39,653 DEBUG [ERR] cloud.bi.common.lcmexception.LcmException: ERROR: Exception in configuring of autoscale domain
2020-02-27 19:27:39,653 DEBUG RETCODE:1
2020-02-27 19:27:39,654 ERROR Error running patch process on Admin Node: Error executing command /bi/app/python/bin/python. Exit code was 1. Check log file for error output
Cause
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In this Document
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