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Conversations Tied To Assets Do Not Appear Within Conversation List (Doc ID 2649958.1)

Last updated on AUGUST 22, 2023

Applies to:

Content and Experience Cloud Service - Version N/A and later
Content and Experience Cloud - Version N/A and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Information in this document applies to any platform.


When I start a conversation against a content item within assets I do not see it filtered within my conversation list.

When I do a query to retrieve all conversations against the conversations api it also does not appear within the list Querying /social/api/v1/conversations

If I debug and manually call the conversation by its id. /social/api/v1/conversations/138024 then it is returned.

I cannot see within the documentation of how to filter conversations against the conversation ExternalID.  OCE makes a call to /osn/fc/RemoteJSONBatch and passes the externalID aka varSetId

[{ModuleName: "XConversationModule$Server", MethodName: "getAssociatedConversationIDs",…}]
0: {ModuleName: "XConversationModule$Server", MethodName: "getAssociatedConversationIDs",…}
ModuleName: "XConversationModule$Server"
MethodName: "getAssociatedConversationIDs"
Arguments: [[".............."]]

Which returns the conversation ID against the asset.

When I create a new conversation with: I can specify the external ID as the sample provides, but have no idea looking through the docs of how to use this field for the above-mentioned activity. 


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