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ID Bridge in Identity Cloud Service (IDCS) does not reach Lightweight Directory Access Protocol (LDAP) (Doc ID 2652713.1)

Last updated on NOVEMBER 17, 2021

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

In IDCS, the ID bridge does not work and this error occurs: LDAP server unavailable in ID bridge logs.

On checking the logs and configuration, it was found that the ID bridge tries to connect to a decommissioned Domain controller.

Even after the ID bridge was reinstalled and upgraded to 19.3.3-2.2002260937, the issue persisted.

The ping to domain from ID bridge machine returns the IP address that is of the nearest Domain controller <nearest_DC>, but the ID Bridge still searches for the decommissioned Domain controller.

There was no SSL connectivity to decommissioned Domain controller, while the nearest Domain controller had the required SSL connectivity.

The following error occurs: 2020-03-13 12:30:11,370 [16] ERROR IDBridge - Active Directory synchronization failed.

Error message: The LDAP server is unavailable.

 

Cause

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In this Document
Symptoms
Cause
Solution


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