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Primavera Gateway Scheduled Synchronization Stops Running On Schedule (Doc ID 2653676.1)

Last updated on MARCH 30, 2020

Applies to:

Primavera Unifier Cloud Service - Version 18.1 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.1 and later
Primavera Gateway - Version 18.2 and later
Information in this document applies to any platform.

Symptoms

After a synchronization has been scheduled in Primavera Gateway, the scheduled synchronization runs as scheduled for a while then stops working.

  1. Open Primavera Gateway
  2. Click on the Synchronizations tab
  3. Click on the synchronization which is to be scheduled
  4. Click on the Actions menu and select Edit Schedule
  5. Setup a reoccuring schedule for the synchronization
  6. The synchronization should run on schedule as expected
  7. Edit the schedule and save the changes
  8. The sychronization no longer runs on schedule

This can be confirmed by running the following query against the Gateway database:
select recurring_flag from flowschedule where flowschedule_name = '<Synchronization Name>'

e.g. select recurring_flag from flowschedule where flowschedule_name = 'Get Activity data from P6'

Cause

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In this Document
Symptoms
Cause
Solution
References


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