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Credit Memo API Creation Failed. You Must Create A Credit Memo Manually To Complete The Workflow. (Doc ID 2653876.1)

Last updated on MARCH 30, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Billing - Transactions

When attempting to create a CM through Dispute
the following error occurs.

ERROR
-----------------------
Credit Memo API creation failed. You must create a credit memo manually to complete the workflow.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a New Transaction
2. Click on Actions >> Dispute Transaction
3. Manage the Approvals and validate the Activities whether the CM has been created or not

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to cancel the invalid invoices from the system

Cause

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In this Document
Symptoms
Cause
Solution


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