Credit Memo API Creation Failed. You Must Create A Credit Memo Manually To Complete The Workflow.
(Doc ID 2653876.1)
Last updated on OCTOBER 25, 2022
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.13.19.10.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to create a CM through Dispute the following error occurs.
ERROR
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Credit Memo API creation failed. You must create a credit memo manually to complete the workflow.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a New Transaction
2. Click on Actions >> Dispute Transaction
3. Manage the Approvals and validate the Activities whether the CM has been created or not
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot able to cancel the invalid invoices from the system
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |