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Service Time Calculated Incorrectly In OTM When Using Rate Service Type TIMEDEFINITESERVICE (Doc ID 2656542.1)

Last updated on JULY 16, 2024

Applies to:

Oracle Transportation Management Cloud Service - Version 19.3 and later
Oracle Transportation Management - Version 6.4.3 and later
Information in this document applies to any platform.

Symptoms

In Rate Service Configuration, Rate Service Type TIMEDEFINITESERVICE should be used if the actual dates and times for the pickup and delivery of the shipment are to be extracted from an External Rating Engine. It is observed that in some cases OTM is not interpreting the dates sent by the ERE as expected. 

Cause

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In this Document
Symptoms
Cause
Solution


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