DocuSign Initial Setup For Environment Results in Alerts: "Failed to generate Token" and "URL is not accessible" (Doc ID 2656938.1)

Last updated on NOVEMBER 09, 2022

Applies to:

Primavera Unifier Cloud Service - Version 19.5 and later
Information in this document applies to any platform.

When attempting to integrate Unifier with DocuSign for the first time, the following errors occurs.

ERROR

Alert: Failed to generate Token
Alert: URL is not accessible.

STEPS TO REPRODUCE

Set up DocuSign integration using the instruction in the Unifier documentation "Creating an Integrator App in a Demo DocuSign Site"
Enter all the information obtained from the DocuSign site as recorded
Click "Generate Token"
Received: Failed to generate Token
Selected the Activate radial button (without a token) and selected "OK"
Received: URL is not accessible

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In this Document

Symptoms

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