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Unable to Login, Outages (Doc ID 2657784.1)

Last updated on DECEMBER 11, 2020

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 17.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 17.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 17.1 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 17.0 and later
Information in this document applies to any platform.

Goal

What do you do when users cannot login to the application due to an unexpected error? For example, all the users may be locked or get "An incorrect Username or Password was specified", or you may get the following error message:

Oracle Access Manager Operation Error
The Web-Gate Plug-in is unable to contact any Access Servers 

Solution

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