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Partner User Not Able To Change Status And Resolve SR (Doc ID 2657976.1)

Last updated on JUNE 29, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


There is a requirement where Partner User needs to access and modify all SR's. I have given them access to Standard Service Representative role and also added additional Data Security Policies to give access on SR. The Partner users are able to modify everything in the SR except status. They are also not able to resolve the SR. Could you please let us know why this is happening.


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