Partner User Not Able To Change Status And Resolve SR (Doc ID 2657976.1)

Last updated on SEPTEMBER 06, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Goal

There is a requirement where Partner User needs to access and modify all SR's. I have given them access to Standard Service Representative role and also added additional Data Security Policies to give access on SR. The Partner users are able to modify everything in the SR except status. They are also not able to resolve the SR. Could you please let us know why this is happening.

Solution

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In this Document

Goal

Solution

References

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Partner User Not Able To Change Status And Resolve SR (Doc ID 2657976.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!