The Create Customer Statements program cannot determine the contact e-mail for the customer / Email not delivered for account number and site number as we cannot find a statement contact (Doc ID 2658431.1)

Last updated on AUGUST 27, 2023

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

Upon trying to generate customer statements and send them by email using 'Create customer Statement' process, the process is ending in Warning, and the following error could be noticed:

The Create Customer Statements program cannot determine the contact e-mail for the custome

Email not delivered for account number and site number as we cannot find a statement contact

Cause

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

Cause

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.

The Create Customer Statements program cannot determine the contact e-mail for the customer / Email not delivered for account number and site number as we cannot find a statement contact (Doc ID 2658431.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!