Santander Payments Generated as DOC Type Instead of TED (Doc ID 2658860.1)

Last updated on MAY 22, 2020

Applies to:

Symptoms

Actual Behavior

Santander Bank electronic bank payment files are created in the Credit Order Document (DOC) format, irrespective of the Payment Process Profile used in the Payment Process Request.         

Expected Behavior

Santander Bank electronic bank payment files should be created in either DOC format or Electronic Available Transfer (TED) format, depending on the Payment Process Profile used in the Payment Process Request.

Steps

The issue can be reproduced at will with the following steps:

1. Work Area: Setup and Maintenance
2. Navigation:  Tasks > Search
3. Find Manage Formats
4. Ensure that these 2 formats are created, both referring to the LACLS_BR_EFT_SAN.rtf BI Publisher Template:
   • One named LACLS_BR_EFT_DOC_SAN (this exact format code)
   • One named differently (say format code as LACLS_BR_EFT_TED_SAN)
5. Work Area: Setup and Maintenance
6. Navigation:  Tasks > Search
7. Find Manage Payment Process Profiles
8. Ensure that these 2 Payment Process Profiles are created:
   • One referring to the LACLS_BR_EFT_DOC_SAN format
   • One referring to the other format
9. Work Area: Payables > Payments
10. Navigation:  Tasks > Submit Payment Process Request
11. Create a supplier payment electronic file, choosing the Payment Process Profile that refers to the LACLS_BR_EFT_DOC_SAN format.
    The file is generated in the DOC layout, as it should be.
12. Then create a supplier payment electronic file, choosing the Payment Process Profile that refers to the other format.
    The file is also generated in the DOC layout, when it should be generated in the TED layout.

Business Impact

The issue has the following business impact:
Due to this issue, users cannot pay suppliers using the TED electronic payment type.

Changes

N/A

Cause

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