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500 Error When Deleting An Asset (Doc ID 2659802.1)

Last updated on OCTOBER 20, 2021

Applies to:

Content and Experience Cloud Service - Version 18.4.1 and later
Content and Experience Cloud - Version 18.4.1 and later
Content and Experience Cloud Classic - Version 18.4.1 and later
Information in this document applies to any platform.

Symptoms

Attempt to delete asset fails with Server 500 error in the UI and the following in the logs:

Error seen in the logs are as follows:
 Error reading multiple queries using batch for query: <queryID#> and guids:[<COREID#>]:Item Not Found
[ERROR] [] [oracle.caas.rest.items] Exception : [[ java.lang.NullPointerException

access.log shows:
0.073 115 GET /content/management/api/v1.1/items/<COREID#>?expand=tags,collections,channels,publishedChannels,taxonomies,publishInfo,versionInfo&includeAdditionalData=true 500 - <X-ORACLE-DMS-ECID#>

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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