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The Project Mailbox Is Not Receiving E-Mail Items From External Users (Doc ID 2661430.1)

Last updated on APRIL 24, 2020

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Any Version

The Project/Shell's Mailbox is not receiving e-mail items from external users.

The external user has the address for the Project/Shell's, and they send an e-mail item, but the item it not found in the Mailbox's Inbox.

The project Mailbox is an internal Unifier email feature that allows Unifier project team members to communicate with each other and maintain a record of the communications. The project Mailbox interface is similar in functionality to common email programs such as Microsoft Outlook. The project Mailbox supports file attachments and emails can be sent between project team members and to external email addresses.

Cause

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In this Document
Symptoms
Cause
Solution
References


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