My Oracle Support Banner

Applying a Coupon in Store Site Gives Error: "Promotions are unavailable for this code." (Doc ID 2661507.1)

Last updated on APRIL 21, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Store Administration

When attempting to apply a coupon for an order in the store site, the following error occurs.

 Promotions are unavailable for this code

The issue can be reproduced at will with the following steps:

1) Navigate to Store site
2) Login with credentials.
3) Add items to the cart
4) Navigate to cart page
5) Enter Promo Code "PROMO"(for example) and apply.
6) In the network call get the below error:

{errorCode: "28326", message: "Promotions are unavailable for this code.", moreInfo: "PROMO",…}
errorCode: "28326"
message: "Promotions are unavailable for this code."
moreInfo: "PROMO"
status: "400"


 A new promotion was created in the Admin.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.