Applying a Coupon in Store Site Gives Error: "Promotions are unavailable for this code." (Doc ID 2661507.1)

Last updated on MAY 01, 2023

Applies to:

Symptoms

On : NA version, Store Administration

When attempting to apply a coupon for an order in the store site, the following error occurs.

ERROR
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 Promotions are unavailable for this code

STEPS
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The issue can be reproduced at will with the following steps:

1) Navigate to Store site
2) Login with credentials.
3) Add items to the cart
4) Navigate to cart page
5) Enter Promo Code "PROMO"(for example) and apply.
6) In the network call get the below error:

{errorCode: "28326", message: "Promotions are unavailable for this code.", moreInfo: "PROMO",…}
errorCode: "28326"
message: "Promotions are unavailable for this code."
moreInfo: "PROMO"
status: "400"

Changes

 A new promotion was created in the Admin.

Cause

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