Getting Error while Posting Internal Note In Messages Sub-tab of SR (Doc ID 2664569.1)

Last updated on MAY 29, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

STEPS:

Go to Service Request.
Click on messages Sub tab.
Click on Compose > Internal Note .
Click Post to submit.
Error message appears

ERROR:

The Value of the attribute Channel Type isn't valid

After 20.01 update, customer disabled the visibility of channel type=None.

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In this Document

Symptoms

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