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OAC: DV/Data Replication Connection: Oracle Service Cloud (RightNow)(OSvC) : Failed to save the connection Internal Error (Doc ID 2664796.1)

Last updated on MAY 06, 2020

Applies to:

Oracle Analytics Cloud - Classic - Version N/A and later
Information in this document applies to any platform.

Symptoms

In Oracle Analytics Cloud, DV/Data Replication connection to Oracle Service Cloud (RightNow)(OSvC) fails to save with the following error  :

Failed to save the connection
Internal Error

 

Oracle Service Cloud Trace return :

"type": "https://<hostname>.oraclecloud.com/services/rest/connect/exceptions/OSC-CREST-00014",
"title": "You are not authorised to use this site",
"status": 401,
"detail": "You are not authorized to use this site",
"instance": "https://<hostname>.oraclecloud.com/services/rest/connect/v1.3/queryResults?query=select releaseinformation.release from systeminformation",
"o:errorCode": "OSC-CREST-00014"

 

Cause

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In this Document
Symptoms
Cause
Solution


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