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Collections Scoring And Strategy Assignment Wrongly Assign another Strategy than the one selected into collection dashboard (Doc ID 2665309.1)

Last updated on APRIL 30, 2020

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Manage Collections-Manage Collections Work

Customer using Collections with strategies at site level, using the "Strategy Assignment by Segment" option.

 "Collections Scoring and Strategy Assignment", in some circumstances, is not respecting the allow strategy to change attribute and wrongly opening a new strategy when the pre-existing OPEN strategy is configured with the "Allow Strategy to Change = No"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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