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Wrong Name Of Employee Populated In Help Desk Primary Point Of Contact (Doc ID 2665611.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

Wrong name of Employee populated in Help Desk Primary Point of Contact

When Employee raise a Service Request in Help Desk his name appears different from what is his actual name in HCM person record. These Employees were loaded to Fusion application using HDL during the HCM implementation.

 

Solution

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In this Document
Goal
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