OCI Identity Cloud Service (IDCS) - Public Cloud PaaS/IaaS IDCS Password Reset/Account Unlock (Doc ID 2666155.1)

Last updated on SEPTEMBER 18, 2024

Applies to:

Purpose

This procedure covers the process requirements to facilitate both Internal and External PaaS and IaaS customer requests to reset the IDCS Account Administrator Password when the existent Administrator(s) are unable to perform the reset Self-Service.

Scope

Scope/Exceptions

• This procedure covers Tech Cloud PaaS and IaaS Services only; for SaaS access issues please file a Technical SR => Select SaaS Cloud Service => Problem Type “Cloud Hosting Services (Outage, P2T/T2T, Enable SSO, Resize, CloudPortal, MyServices, User/Password, Network,Schedule Maintenance".)
• This procedure does not cover the requirements for customer requests to reset the OCI Console password - for this file a Technical SR => Select Oracle Cloud Infrastructure Service Type => Use appropriate Problem Type.
• This procedure does not cover the requirements for IDCS Password Reset when an Administrator is available to perform the action Self-Service; refer to the following Documents for Self Service unlock:
  
  • Resetting Another User’s Password (for IDCS, SIM, Ravello, OCI)
  • Change and Manage Your Passwords (for IDCS, SIM, Ravello, OCI)

Responsibility

• The customer, Oracle Sales Representative, or Customer Success Manager is responsible for submitting the Service Request and providing all required information.
• The Support Engineer is responsible for validating the request, performing the requested action (and ensuring its successful completion), or redirecting the requester appropriately.

Details

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