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What are the difference between category types Internal and Miscellaneous when adding an attachment in HR Help Desk Service Request? (Doc ID 2667297.1)

Last updated on JUNE 24, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.01.0 version, Service Request

What are the difference between category types Internal and Miscellaneous when adding an attachment in HR Help Desk Service Request?


There are two different category types when adding an attachment in HRHD: Internal and Miscellaneous.  What is the difference between these two categories? 

1. Steps to replicate:
2. Navigate to Helpdesk
3. Select Service Requests
4. Select and open any existing Service Request
5. Click Add Attachment
6. Category displays values
 

Solution

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Goal
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