Getting User Lock Error When Trying To Update The Record
(Doc ID 2667867.1)
Last updated on JANUARY 29, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and laterInformation in this document applies to any platform.
Goal
On : 11.13.20.01.0 version, Opportunities
Getting User Lock Error when trying to Update the Record
When users are trying to update an opportunity in the UI, they are getting "Another user has locked this record" error sometimes.
We have identified the below use case that is causing this issue. We have scenarios where the opportunity is updated by a middleware program. If the opportunity is opened on the UI at the same time the program is updating in the backend and if the user is updating the opty in the UI, the error is thrown. How to overcome this error message?
Solution
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In this Document
| Goal |
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