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How To Add Related Service Request Link To Email Template? (Doc ID 2668302.1)

Last updated on NOVEMBER 13, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

Can I add related service request link to email template notification, so when the assigned agent get the email notification they can click the link from email then they will redirect to related service request?

The need is: when the SR is created, an email to be sent, with a link included, and when the link is accessed, that SR to be opened in Browser.
How can that be achieved?

Solution

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In this Document
Goal
Solution
References


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