How To Add Related Service Request Link To Email Template? (Doc ID 2668302.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

Can I add related service request link to email template notification, so when the assigned agent get the email notification they can click the link from email then they will redirect to related service request?

The need is: when the SR is created, an email to be sent, with a link included, and when the link is accessed, that SR to be opened in Browser.
How can that be achieved?

Solution

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In this Document

Goal

Solution

References

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How To Add Related Service Request Link To Email Template? (Doc ID 2668302.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!