My Oracle Support Banner

20A Workspace Deep Links Are Not Working (Doc ID 2668361.1)

Last updated on MAY 28, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Sales, Sales Catalog

ACTUAL BEHAVIOR
---------------
The workspace 20A deep links are not working on our environment. I have tried adding a deep link to the opportunity ID in workspace but it only opens the Workspace UI and lands on my defaulted saved search. Attached is a document I received for the workspace URL parameters/pattern. Below is the example pattern I used. As info, we do have the dynamic and nested tabs available in Workspace UI.

Is there anything wrong with the URL pattern that I am missing?


https://xxxx.oraclecloud.com:443/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName%253DOpportunity253BsubTabName%253DSummary%253BrecordId%253D300000768934562​​​​​​​%253B%3B%3B%3Bfalse%3B256%3B%3B%3B


EXPECTED BEHAVIOR
-----------------------
Expect the workspace 20A deep links work on our environment

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.