Delay In Email Notification To The Requester When We Invoice Went On Hold Due To Receipt Pending.
(Doc ID 2669453.1)
Last updated on DECEMBER 02, 2020
Applies to:
Oracle Fusion Payables Cloud Service - Version 11.13.19.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.10.0 version, Manage Invoices-Approve Invoice
ACTUAL BEHAVIOR
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More than 6 Hrs, Delay In Email notification to the requester when we invoice went on Hold due to receipt Pending.
EXPECTED BEHAVIOR
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Customer is expecting email notifications for requested to be almost instant versus the 6 hours they are experiencing now.
STEPS TO REPRODUCE
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The issue can be reproduced at will with the following steps:
1. Customer creates PO.
2. Customer creates Invoice with a Hold due to receipt Pending for test purposes
3. Customer's requester does not receive expected email notification of Invoice hold until 6 hours after it was created.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users unable to received email notifications less than 6 hours and it is impacting their business.
Changes
Pod was upgraded from 19D to 20A.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |