GTM 'Send Documents' Action Unable to Raise Workflow Event
(Doc ID 2671197.1)
Last updated on MAY 18, 2020
Applies to:
Oracle Transportation Management Cloud Service - Version 20.1 and laterOracle Global Trade Management Cloud Service - Version 20.1 and later
Oracle Customs Management Cloud Service - Version 20.1 and later
Oracle Trade Compliance Cloud Service - Version 20.1 and later
Information in this document applies to any platform.
Symptoms
GTM 'Send Documents' action does not raise workflow event. So DOCUMENT and GTM TRANSACTION agents listening to the following events do not trigger.
DOCUMENT - SEND
GTM TRANSACTION - OBJECT DOCUMENTS SENT
GTM TRANSACTION - SEND DOCUMENT REVISION
GTM TRANSACTION - SEND STANDARD DOCUMENT (AGENT)
EXAMPLE
---------------
TEST#1
-----------
Agent ID: SEND DOCUMENT
Agent Type: DOCUMENT
Agent Event: DOCUMENT - SEND
Agent Action: NOTIFY CONTACT: XXX, DOCUMENT - SEND
Select a GTM Transaction and run the 'Send Documents' action.
Check the logfile, the agent is not triggered as there is not event raised.
TEST#2
-----------
Agent ID: SEND DOCUMENT TRANSACTION
Agent Type: GTM TRANSACTION
Agent Events:
GTM TRANSACTION - OBJECT DOCUMENTS SENT
GTM TRANSACTION - SEND DOCUMENT REVISION
GTM TRANSACTION - SEND STANDARD DOCUMENT (AGENT)
Agent Action: NOTIFY CONTACT: XXX, SEND DOCUMENT Transaction
Select a GTM Transaction and run the 'Send Documents' action.
Check the logfile, the agent is not triggered as there is not event raised.
---------------
TEST#1
-----------
Agent ID: SEND DOCUMENT
Agent Type: DOCUMENT
Agent Event: DOCUMENT - SEND
Agent Action: NOTIFY CONTACT: XXX, DOCUMENT - SEND
Select a GTM Transaction and run the 'Send Documents' action.
Check the logfile, the agent is not triggered as there is not event raised.
TEST#2
-----------
Agent ID: SEND DOCUMENT TRANSACTION
Agent Type: GTM TRANSACTION
Agent Events:
GTM TRANSACTION - OBJECT DOCUMENTS SENT
GTM TRANSACTION - SEND DOCUMENT REVISION
GTM TRANSACTION - SEND STANDARD DOCUMENT (AGENT)
Agent Action: NOTIFY CONTACT: XXX, SEND DOCUMENT Transaction
Select a GTM Transaction and run the 'Send Documents' action.
Check the logfile, the agent is not triggered as there is not event raised.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |