Sending a Dashboard With BIP Report Via BI Agent Delivers an Blank PDF File (Doc ID 2671531.1)

Last updated on MARCH 12, 2021

Applies to:

Symptoms

 ACTUAL BEHAVIOR  
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When attempting to send a dashboard that has a BIP report embedded, the email is received blank. The PDF file received is blank, it doesn't send the actual results of my Report

EXPECTED BEHAVIOR
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Expected to see the results from the BIP Report


STEPS
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The issue can be reproduced at will with the following steps:
1. create an Analysis with a simple table of results
2. create a Data Model based on that analysis
3. create a RTF document based on the Data Model data
4. create a Report using the Data Model and the RTF file --> This works fine, I can see the results in the Report
5. create a Dashboard and add the Report to it --> This also works fine, I can open the dashboard and see my Report with the results.
6. create an Agent to send the Dashboard out to some users, via e-mail 

The email is deliver with a blank PDF attached

Changes

Cause

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