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Sending a Dashboard With BIP Report Via BI Agent Delivers an Blank PDF File (Doc ID 2671531.1)

Last updated on JUNE 17, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.01.0 and later
Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

 ACTUAL BEHAVIOR  
---------------
When attempting to send a dashboard that has a BIP report embedded, the email is received blank. The PDF file received is blank, it doesn't send the actual results of my Report

EXPECTED BEHAVIOR
-----------------------
Expected to see the results from the BIP Report


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create an Analysis with a simple table of results
2. create a Data Model based on that analysis
3. create a RTF document based on the Data Model data
4. create a Report using the Data Model and the RTF file --> This works fine, I can see the results in the Report
5. create a Dashboard and add the Report to it --> This also works fine, I can open the dashboard and see my Report with the results.
6. create an Agent to send the Dashboard out to some users, via e-mail 

The email is deliver with a blank PDF attached

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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