Invoice Approval Hold Released Automatically By The System (Doc ID 2672026.1)

Last updated on JULY 14, 2020

Applies to:

Goal

Invoice approval hold released automatically by the system

Invoice approval notification was 'Claimed' by one of the approvers. The approver who had 'Claimed' the notification was waiting on some information before approving the invoice, but the system automatically released the hold and put the approval back into the general queue. Another approver 'claimed' the invoice and approved it.

Users are trying to find out why did the invoice hold was released from the first approver's queue despite claiming it. This issue caused the invoice to be approved even though it should not have had.

Solution

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