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Collections Scoring And Strategy Assignment Assigns Wrong Score And Strategy (Doc ID 2672700.1)

Last updated on MAY 21, 2020

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version and later
Information in this document applies to any platform.


Our client manages Collections with strategies at site level with the opt-in feature "Strategy Assignment by Segment".

We found that, in some rare cases, the score assigned by the ESS program "Collections Scoring and Strategy Assignment" to the customer site is wrong.

The scoring formula we are using is "Customer Total Amount Due for Sites".


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