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Inbound Email Does Not Create Service Request (Doc ID 2672780.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

Inbound email does not create a new service request


ERROR
-----------------------

DELIVERY_TO_CLIENT_PENDING


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send an e-mail to inbound e-mail address which is set up as SVC inbound e-mail address
2. e-mail inbound access has above failed message.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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