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FA:SCM:INV - Unable To See The Pick Slips By Infolet (Doc ID 2677614.1)

Last updated on JUNE 23, 2020

Applies to:

Oracle Fusion Inventory Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

User is having trouble getting to the Confirm Pick Slip UI from the Picks Infolet on the Inventory Management Dashboard as they are receiving the following eror: A connection to the server has failed. (status=504)

This issue occurs for all users and all inventory organizations.

STEPS TO REPRODUCE
==================
Navigate to Supply Chain Execution
> Inventory Management
> Inventory Organization is set to All (or any ORG)
> Picks Infolet
> Click on Open Picks
> Here the system fetches for over 5 minutes; after 5 minutes an error message displays
> A connection to the server has failed. (status=504)
> After clicking 'OK' on the message box, user is unable to perform any tasks on the page
> User has to close the browser and open a new browser


EXPECTED BEHAVIOR
=================
After clicking on Open Picks on Picks Infolet, the Confirm Pick Slips UI should open without error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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