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Severity Definitions For HCM Cloud Service Requests (Doc ID 2679062.1)

Last updated on OCTOBER 23, 2023

Applies to:

Oracle Fusion Goal Management Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion Performance Management Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion Profile Management Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion Talent Review Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Purpose

 Understand the Severity Definitions as per the Support Policies

Details

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In this Document
Purpose
Details
 Critical Outage (Severity 1 24x7)
 Significant Impairment (Severity 2)
 Technical Issue (Severity 3)
 General Guidance (Severity 4)
References

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