My Oracle Support Banner

Engagement Recording Are Not Available On Live Experience Portal (Doc ID 2679159.1)

Last updated on JUNE 12, 2020

Applies to:

Oracle Live Experience - Version N/A and later
Information in this document applies to any platform.

Symptoms

On Live Experience Admin UI in Engagements section, Engagement recordings are not available for particular calls.

While the engagement process is still running, LX User couldn't find the call recording. There are about 70 such missing recordings.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.