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Engagement Recording Are Not Available On Live Experience Portal (Doc ID 2679159.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service
Information in this document applies to any platform.

Symptoms

On Live Experience Admin UI in Engagements section, Engagement recordings are not available for particular calls.

While the engagement process is still running, LX User couldn't find the call recording. There are about 70 such missing recordings.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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