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Professional Client Login Fails With Error "EAccessViolation in module dbexpoda40.dll" (Doc ID 2680916.1)

Last updated on JUNE 18, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 to 18.8.18.0 [Release 18.8]
Primavera P6 Enterprise Project Portfolio Management - Version 18.8 to 18.8.18.0 [Release 18.8]
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 to 16.2.14.0 [Release 16.2]
Information in this document applies to any platform.

Symptoms

When attempting to log into Professional client, the following error occurs:

ERROR

Exception EAccessViolation in module dbexpoda40.dll at 0000000000005EE7.
Access violation at address 000000000ABD5EE7 in module 'dbexpoda40.dll'. Read of address 0000000000B487340.

STEPS

The issue can be reproduced occasionally with the following steps:

  1. Attempt to login to P6 Professional.
  2. Observe the reported error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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