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What Case functionality is available within HR Help Desk? (Doc ID 2681203.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.04.0 version, Functional Setup Manager

What Case functionality will be available within HR Help Desk?


I am using Service Requests for Employee relations long term cases and would like to understand what the case functionality within HR Helpdesk offered above this? In which cases would I use a case over a service request? 

 

Solution

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