FA: SCM: OM: Fulfillment Line Status Unchanged On Cancel via Webservice. (Doc ID 2685782.1)

Last updated on NOVEMBER 01, 2023

Applies to:

Symptoms

Fulfillment line status is unchanged when the line is cancelled using a REST api or Web Service. The quantity is changed to - 0. but the quantity changed to '0'.

Steps to reproduce:
1. Submit an order with Quantity 5.
2. Order is orchestrated and is partially shipped (Qty:1), the remaining quantity was backordered (Qty:4).
3. The Shipped fulfillment line is billed and closed.
4. The backordered line is canceled using a Web Service or REST api.
5. The Ordered Quantity is updated to - 0 - and the canceled quantity is updated as - 4.
6. The Status of the fulfillment line did not change to - Canceled.

Changes

Cause

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