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On Invoice Templates For Customer B Address Is For Customer A (Doc ID 2686814.1)

Last updated on AUGUST 21, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Customer Billing (Transactions)

ACTUAL BEHAVIOR
---------------
On invoice templates for Customer A address is for Customer B

Customer B , Customer A these are the two customers present in system.
But When Ran Print Receivable Transaction Process for Invoices with 'Customer B' Business Unit.

FORMATTED_REMIT_TO_ADDRESS1 taking as address of an Customer A instead of Customer B.
 

EXPECTED BEHAVIOR
-----------------------
To deliver accurate invoices to customers for payments

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Make changes to customer Remit-to address
2. Print invoice and see incorrect Remit-to address on invoice

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot print invoices with the correct Remit-to address

Cause

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In this Document
Symptoms
Cause
Solution


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