On Invoice Templates For Customer B Address Is For Customer A (Doc ID 2686814.1)

Last updated on MARCH 12, 2021

Applies to:

Symptoms

On : 11.13.20.01.0 version, Customer Billing (Transactions)

ACTUAL BEHAVIOR
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On invoice templates for Customer A address is for Customer B

Customer B , Customer A these are the two customers present in system.
But When Ran Print Receivable Transaction Process for Invoices with 'Customer B' Business Unit.

FORMATTED_REMIT_TO_ADDRESS1 taking as address of an Customer A instead of Customer B.
 

EXPECTED BEHAVIOR
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To deliver accurate invoices to customers for payments

STEPS
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The issue can be reproduced at will with the following steps:
1. Make changes to customer Remit-to address
2. Print invoice and see incorrect Remit-to address on invoice

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot print invoices with the correct Remit-to address

Cause

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