My Oracle Support Banner

No SR Assignment For Signed Out Agents (Doc ID 2687157.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.
On : 11.13.20.04.0 version, Omni Routing

SR's are getting assigned to signed out agents too.

We was doing testing for the case when agents have signed out of the system, in that case, service request should not be assigned to the agents, but it is still getting assigned.

What we should do in order to make sure that agents that are signed out to not receive Service Requests?

Goal

No SR assignment for signed out agents.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.