Unable to Log Into the Mobile Application - User Cannot Get Past the Login Screen (Doc ID 2688474.1)

Last updated on JULY 07, 2020

Applies to:

Oracle Transportation Management Cloud Service - Version 20.2 and later
Information in this document applies to any platform.

A User is unable to log into the mobile app. It doesn't give an error it just brings back to the domain and login page, which keeps repeating.

The User is able to access the mobile app with public Admin role access.

When this User's default role is changed to specifically their Superuser role, the User cannot access the application.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.