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Store MOD Message Fails With "Could Not Update Database Record" Error (Doc ID 2693822.1)

Last updated on JULY 30, 2020

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

Store MOD message failed with an error.

ERROR
---------
javax.ejb.EJBException: Error while calling Injector Service.: Client received SOAP Fault from server: EJB Exception: : java.lang.RuntimeException: Exception calling plsql inject. Error from {call RMSSUB_XSTORE.CONSUME(?,?,?,?)}: [E] Could not update database record.\n\tat

steps to Recreate:

  1.  Create the store mod message and send to SaaS via PublishXStoreModifyUsingXStoreDesc WSDL.
  2. Notice the store mode messages failed in RIB Hospital with the above mentioned error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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