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Fusion Global HCM: Termination Error - You must designate one of the existing secondary work relationships as primary (Doc ID 2695402.1)

Last updated on SEPTEMBER 07, 2020

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Global Human Resources

Error message when attempting to terminate a record


HR user having issue when terminating a contingent and employee record. We are unable to Terminate or even Cancel Work relationship for two records that were entered incorrectly.

HR User entered a Contingent Worker on 7/1/2018 which was entered correctly. However when the contingent worker transitioned to an ‘Employee’, HR either entered a new work relationship or entered a completely new ‘Hire an Employee’ record while the Contingent record was still active.

So now there is an active Contingent record and an Active Employee record. What should have occurred is they should have terminated the Contingent record and then hired the person as an ‘employee’ and selected the same SSN when that option pops up. At this point they are trying to terminate each record but keep getting the below error message.



ERROR
-----------------------
Error
You must designate one of the existing secondary work relationships as primary before terminating the primary work relationship. (PER-1531252).


In an attempt to change the primary record in hopes of solving the above error message, they also did that action incorrectly.

They changed the primary status via Manage relationship -> Edit -> selected the ‘No’ toggle button in the Work relationship details.

I believe they should have changed the Primary flag in Manage Employment -> assignment change and changed the ‘yes’ to a ‘no’.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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