My Oracle Support Banner

Profile SVC_INBOUND_EMAIL_ADDRESSES Does Not Show Both Addresses In Inbound Email Configuration And Validation Page (Doc ID 2696381.1)

Last updated on OCTOBER 30, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


When configuring Inbound e-mail setup under service request 2 inbound e-mail addresses are defined profile SVC_INBOUND_EMAIL_ADDRESSES   (e.g. %intservice.incoming%  and %extservice.incoming% , but when creating an e-mail channel the 'inbound e-mail configuration and validation' page is only showing one e-mail address.

Expect that both e-mail addresses will be displayed

The issue can be reproduced at will with the following steps:
1. In 'Manage inbound e-mail profile options' task set profile option 'SVC_INBOUND_EMAIL_ADDRESSES'
2. While setting up e-mail channel in the 'inbound e-mail configuration and validation' setup only one e-mail address is displayed.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.