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Profile SVC_INBOUND_EMAIL_ADDRESSES Does Not Show Both Addresses In Inbound Email Configuration And Validation Page (Doc ID 2696381.1)

Last updated on OCTOBER 30, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms


When configuring Inbound e-mail setup under service request 2 inbound e-mail addresses are defined profile SVC_INBOUND_EMAIL_ADDRESSES   (e.g. %intservice.incoming%  and %extservice.incoming% , but when creating an e-mail channel the 'inbound e-mail configuration and validation' page is only showing one e-mail address.

Expect that both e-mail addresses will be displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In 'Manage inbound e-mail profile options' task set profile option 'SVC_INBOUND_EMAIL_ADDRESSES'
2. While setting up e-mail channel in the 'inbound e-mail configuration and validation' setup only one e-mail address is displayed.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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