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RPASCE UI: Dashboard "Unable to Load Profile" (Doc ID 2698851.1)

Last updated on DECEMBER 19, 2023

Applies to:

Oracle Retail Predictive Application Server Cloud Edition - Version 18.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 18.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 18.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 18.0 and later
Information in this document applies to any platform.

Symptoms

After logging in, the dashboard view loads with an error "unable to load profile" for one user. However, the same dashboard view works for other users.

The log shows:

2020-07-20 13:46:46.425 | ERROR | stence.impl.rpas.ServerGateway:162 | Unable to get MRU List
com.retek.mdap.bridge.ServerException: This session is being terminated due to an offline task. Message from offline task:ExitFileException: Stopping all sessions/conversations for this specified user xxxx
at com.retek.mdap.comm.RequestBroker.readException(RequestBroker.java:507) ~[bridge.jar:?]

Changes

 

Cause

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