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Integration From B2B Service Work Order to Field Service Not Working (Doc ID 2701172.1)

Last updated on AUGUST 14, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create work order through Service Cloud Application, the information is not being synchronized with Field Service. The following message appears:

ERROR
-----------------------
"Waiting for confirmation from Field Service that the submitted activity was successfully created. Refresh to check for status updates."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service Request > Work Order
2. Create Work Order with Field Service Integration
3. Fill the data and hit save.
4. Message appears and nothing happen
5. Check Field Service, activity is not created

Cause

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In this Document
Symptoms
Cause
Solution
References


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