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Smart View Times Out When Performing Zoom-In From The Top Member Of The Movement Dimension (Doc ID 2702040.1)

Last updated on OCTOBER 28, 2022

Applies to:

Oracle Financial Consolidation and Close Cloud Service - Version 20.07.51 and later
Information in this document applies to any platform.

Symptoms

When attempting to drill to all levels from the "Movement" top member, a timeout error occurs: "The request timed out. Contact your Smart View client system administrator to extend your Windows Internet Explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServerInfoTimeout)".  There is no error when drilling from top level in any other dimension.

Changes

The application was recently converted from non-hybrid to hybrid. The problem did not occur before the conversion.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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