My Oracle Support Banner

Passport Background Check Error: 'Unrecognized user' (Doc ID 2703965.1)

Last updated on MARCH 16, 2023

Applies to:

Oracle Taleo Platform Cloud Service - Passport Framework - Version 19A and later
Oracle Taleo Recruiting Cloud Service - Version 19A and later
Information in this document applies to any platform.

Symptoms

"More Details" in a candidate's Accurate Background screening request details fails with the following error:

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.