Combining Service - CRM Service Requests Real Time And Workforce Management - Worker Assignment Real Time In BI Report
(Doc ID 2704638.1)
Last updated on DECEMBER 22, 2020
Applies to:Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.07.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
Customer is trying to write a report that pulls in custom fields from service request while also pulling in the applicable employee information for the person who is opening the SR.
Using the Service - CRM Service Requests Real Time for most of the SR details fields but I am trying to link it to the Workforce Management - Worker Assignment Real Time, but the results shows blank for Workforce Management columns.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document