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Combining Service - CRM Service Requests Real Time And Workforce Management - Worker Assignment Real Time In BI Report (Doc ID 2704638.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.07.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

Customer is trying to write a report that pulls in custom fields from service request while also pulling in the applicable employee information for the person who is opening the SR.

Using the Service - CRM Service Requests Real Time for most of the SR details fields but I am trying to link it to the Workforce Management - Worker Assignment Real Time, but the results shows blank for Workforce Management columns.

Cause

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In this Document
Symptoms
Cause
Solution
References


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