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You can't create an adjustment for an amount that's greater than the current outstanding balance (Doc ID 2705622.1)

Last updated on AUGUST 28, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Customer Billing (Transactions)

Unable to re-submit withdrawn adjustments

The business has a few invoices which has adjustments in the "More Research" state and now they are trying to submit these invoices again for approval but they are getting the below error:

The invoice is open and have no receipts applied to it.

ERROR
-----------------------

You can't create an adjustment for an amount that's greater than the current outstanding balance.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. billing
2. manage transaction>manage Adjustment
3. submit and notice the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit the adjustment

Cause

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In this Document
Symptoms
Cause
Solution
References


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