You can't create an adjustment for an amount that's greater than the current outstanding balance
(Doc ID 2705622.1)
Last updated on OCTOBER 25, 2022
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.04.0 version, Customer Billing (Transactions)
Unable to re-submit withdrawn adjustments
The business has a few invoices which has adjustments in the "More Research" state and now they are trying to submit these invoices again for approval but they are getting the below error:
The invoice is open and have no receipts applied to it.
ERROR
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You can't create an adjustment for an amount that's greater than the current outstanding balance.
STEPS
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The issue can be reproduced at will with the following steps:
1. billing
2. manage transaction>manage Adjustment
3. submit and notice the error
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot submit the adjustment
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |