Unable to access private and public cloud ATK/FUSE Welcome page and CDM URLs in chrome browser (Doc ID 2709499.1)

Last updated on JUNE 22, 2022

Applies to:

Symptoms

On : 11.13.20.07.0 version, Hosting Services - Server Issue

Unable to access the private and public cloud pod URLs


ERROR
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Not getting the login screen instead getting the message like the page is not working.

STEPS
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The issue can be reproduced at will with the following steps:
1. Browse the URL: https://<host>/fscmUI/faces/FuseWelcome
2. Not getting the login screen instead getting the message like the page is not working.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot access the applications.

Changes

Versions of Chrome from Chrome 51 to Chrome 66 (inclusive on both ends). These Chrome versions will reject a cookie with `SameSite=None`. This also affects older versions of Chromium-derived browsers, as well as Android WebView. This behavior was correct according to the version of the cookie specification at that time, but with the addition of the new "None" value to the specification, this behavior has been updated in Chrome 67 and newer. (Prior to Chrome 51, the SameSite attribute was ignored entirely and all cookies were treated as if they were `SameSite=None`.)

https://www.chromium.org/updates/same-site/incompatible-clients

So, in supporting the new Chrome enforcement (v80+), older versions of Chrome (51 - 66) will now reject this attribute/value combination.

Cause

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